“I’ve Changed My Mind About My Order – I’d Like To Return A Product For A Refund” If you are not completely satisfied with your purchase, please drop us an email of the product condition. We will investigate and discuss the best for you. The Consumer Protection Act of Malaysia only applies to certain categories of products, that means you cannot change your mind and send back and they are as follows: Products that have been personalised for you, including items that have been tailored or altered by you Products that, by their nature, cannot be sent back